Refund policy

Return & Exchange Policy

At SELFMADE, we take pride in the quality and craftsmanship of our garments. If you are not completely satisfied with your purchase, we’re here to help you get it right.

1. Return Window

  • You have 14 days from the date your order is delivered to request a return or exchange.

2. Eligibility Criteria

To be eligible for a return, item(s) must meet the following condition:

  • Unworn, unwashed, and in original condition.

  • Free from dirt, makeup, deodorant, perfume, or pet hair.

  • All original tags, labels, and packaging must be attached and intact.

Note: Items marked as Final Sale, limited-edition archive drops, or purchased with a clearance discount are non-refundable.

3. Return Options

  • Exchanges (Free): If you need a different size or color in the same item, we’ll cover standard shipping for the replacement item (subject to stock availability).

  • Store Credit: Receive 100% of your item's value in SELFMADE store credit with no expiration date.

  • Refunds: Original payment methods can be refunded. Please note: Initial shipping fees are non-refundable, and a standard shipping fee will be deducted from your total refund.

4. How to Start a Return

  1. Submit Request: Email us at sales@selfmadeattire.co.uk with your Order Number and the item(s) you wish to return.

  2. Package Item: Securely pack your item(s) in original packaging (or similar protective packaging).

  3. Ship It Back: Print the provided shipping label, attach it to your parcel, and drop it off at your nearest designated drop-off point.

5. Processing & Refunds

  • Once your return is delivered to our warehouse, please allow 3–5 business days for inspection and processing.

  • Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days to reflect on your statement.

6. Damaged or Faulty Items

We thoroughly inspect every garment before it leaves our facility. If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery at Sales@selfmadeattire.co.uk

  • Please include clear photos of the defect and your order number. We will send a replacement immediately at no extra cost to you.